Torzon Market has deployed significant updates to its dispute resolution system in January 2026, addressing feedback from the community about resolution speed, evidence submission clarity, and arbitrator consistency.
Key Improvements
Maximum resolution time has been reduced from 14 days to 7 days for standard disputes, with expedited 48-hour resolution available for orders under a certain value threshold. Arbitrators are now required to provide reasoning with their decisions, creating consistency guidelines and enabling appeals for clearly erroneous rulings.
The evidence submission interface has been redesigned to provide clear guidance on what evidence is required for each dispute type. For item not received disputes, the system now automatically pulls tracking information if provided by the vendor.
Best Practices for Disputes
Open disputes promptly. Most markets have auto-finalize windows of 14-21 days. Collect evidence before opening: track your package, document communications with the vendor, photograph any discrepancies. PGP-signed communication records are the most valuable evidence type. For guidance on using Torzon safely, see our verified links page.